Customer support that answers, acts and knows when to ask for help.
Magenta puts your business tools to work.
A normal message in their usual channel.
Use your knowledge. Put your tools to work.
The result, right in the conversation.
Yes, we’re open from 10:00 to 18:00. How can we help?
Based on your service detailsUse your configured business information to answer the questions customers ask most.
Your plan is now Plus.
NT$699/ month
Use connected tools to make changes, then show the customer what happened.
I’ll bring in a colleague with the details you’ve shared.
Flag requests that need human judgment, with the context your team needs to help.
Bring LINE, Instagram and WhatsApp conversations into one place. Give customers an AI agent that can answer, use your tools and follow through.
Text, images and useful results, in the channels your customers already use.
Your plan is now Plus.
Add this bag to my order, please.
Added. Here’s your updated order.
Your delivery is now set for Friday.
Give your agent the policies, permissions and tools to carry out a customer’s request. Check the details, make the change and bring back the result.
An upgrade, an order change or a delivery update, handled through your connected systems.
Plus · NT$699 / month
Current plan and upgrade rules
Use your connected subscription tool
Your new plan is active.
When a customer needs a person, make the request visible to your team with the conversation and work already done.
Your team takes over with the details, and the customer keeps talking in the same channel.
The customer asked about Saturday service and would like to discuss the details with a person.
Hi Lin, I’m Jess. I’ll help you with the details.
Start with a conversation your team handles repeatedly.
Map the sources, business rules and staff decisions it needs.
Check real examples and handoffs before opening it to customers.
Implementation, ongoing service and usage are scoped together.
Talk through your workflow ↗We start with LINE. Instagram and WhatsApp are part of the multi-channel direction shown here; their connections are scoped with your implementation.
We connect and configure the actions you need, along with the permissions and confirmations they require. Subscription, order and delivery changes are example workflows to scope.
You define what the agent can handle and where your team should decide. Human requests arrive with the conversation context.
Implementation, ongoing service and AI or channel usage are scoped together. Inclusions and limits are agreed before launch.
Start with one conversation and the work behind it.
Let's talk